Frequently Asked Questions

Why should I buy Premium?

Premium allows you to create actions for individual panoramas within a space including announcements (text overlays), color filters assigned to individual panoramas, text to speech and so much more.  There is a full list of Premium-only features on the Premium page.

How do you pick which features are in Premium and which are free?

Simple.  If a feature can be used by a parameter, it’s available in the free version.  If a feature requires visual configuration – like building a custom color filter or attaching events to a panorama within the space, it’s a premium feature.

How many spaces can I create overlays for?

You can create a TOTAL of 100, or unlimited spaces depending on the plan that you choose. This is a total, not a monthly allowance.

Which account Should I Purchase?

The Basic account (now retired) allows for 25 spaces and most of our features, excluding file upload.  File upload is necessary for TV walls and 3d objects and custom Mattertag icons.   You can still have files such as mp3s and images, but they need to be hosted somewhere else on the web. 

The Professional account supports up to 100 spaces and 500 Mbs of media library space, allowing you to upload your files directly to our servers.  

The Enterprise account allows an unlimited number of spaces and 1GB of media library space.   All features are similar to the professional account.

We also offer 10 GB packages for more space in the media library.

Can I change my subscription after I subscribe?

You can, but you need to contact us.

How do I cancel?

Contact support from the contact link and request cancellation.  If you were recently billed, your recent payment can be refunded.

Is there a tutorial for Premium?  Documentation?

MPEmbed Premium has been designed to provide documentation to each of its features within the user interface.   There is a link to the user guide on top of the account screen as well.

Possibly the most difficult thing for users is grasping the scope of what they are able to do with MPEmbed and finding the features that they want to use.  This is due to the massive, growing number of features that are available.  

We offer free live tutorials.

Can anyone add my space to their MPEmbed Account?

Yes, anyone can do this, just like anyone can embed your Matterport Space on their website.

If you are a premium user and would like to retain the exclusive ability to enhance your space with MPEmbed, you can insert a Mattertag into your space, set the visibility to hidden, and add the title ‘mpu’ and your account number in the description.

Can anyone use parameters to override my settings and embed my space on their website?

Yes, anyone can do this, just like anyone can embed any public Matterport Space on their website with their own parameters.

If you are a premium user and would like to retain the exclusive ability to not only enhance your space but to choose the visible parameters, you can insert a Mattertag into your space, set the visibility to hidden and add the title ‘ignoreparams’ as the title and ‘1’ in the description.

Combine this with locking the space to your user account and you have retained 100% control over how your space appears as enhanced with MPEmbed.