Contact Support

Technical Support

Our support team is very responsive. Response time to any technical issues is 24h


All our Premium subscription include a comprehensive live tutorial


Get in touch with one of our regional representatives


Learn more about our partnership opportunities


Take advantage of a free consultation for project. Best advices, no strings attached.

Watch our Tutorial Series on our Youtube Channel

“How to” series of videos on some core features.   

Read the Complete Premium Manual

Frequently Asked Questions

No. MPEmbed uses Matterport SDK for Developers to build MPEmbed Premium, enabling Matterport spaces to be customized.

No, MPEmbed has no affiliation to Matterport other then being an official Developer Partner since 2018.

No. If you don’t have a Matterport account, we can capture and host the data for you. But, to use Premium, an active Matterport Space is necessary.

Your spaces will remain accessible online with all your saved parameters as long as the Matterport data is still active. MPEmbed spaces that are not associated with an active Premium plan will have MPEmbed branding visible.

If you cancel your Matterport Account, your spaces will no longer be accessible. 

MPEmbed host a configuration file to push your features to the Matterport Space. MPEmbed also host the content of your media library.

Yes, our structure and daily backups assures that we have everything in place to assure your work is not lost. Our hosting partner is AICPA SOC 2 Type II and SOC 3 Type II certified and has achieved Cloud Security Alliance (CSA) STAR Level 1 which addresses fundamental security principles. We value your privacy . We are GDPR and CPPA compliant.

Look in your junk folder for a confirmation message. If it was not delivered, contact support and they will have it fix for you in no time.

Yes, as long as MPEmbed exist there will be a free version. It is part of our commitment to the Matterport Community.

Yes, free users get the same technical support as all users. However, free users don’t have access to live training sessions with our experts.

Yes, you can upgrade at any time. All your current work will transfer over.

Functions like E-commerce and E-learning are only possible through our custom design service. Contact us for advanced projects.

Latest Updates

Premium features

  • March 22 2023 – 
  • March 21 2023 – 
  • March 20 2023 – 
  • March 19th 2023 – 

Maintenance and Fixes

  • March 22 2023 – Updated SDK Bundle to Ver. 23.3.2
  • March 21 2023 – Fixed Billboard issue with Iphone
  • March 20 2023 – Fixed Opacity on 3d models
  • March 19th 2023 – Fixed audio on pano replay with tag clicks

Known Issues

  • Tags 2.0 billboard on mobile.  Missing padding.
  • Custom Minimap with multiple floors issue
  • Deeplinks with Tags 2.0